How Machine Learning Enables Our Care Guides to Better Help Members

January 19, 2021

As technology advances, so can healthcare. In this three-part video series, members of our Health Plans team sat down with Castlight Chief Technology Officer and Chief Architect Robert Stewart to discuss the role machine learning plays when it comes to improving healthcare navigation and delivery.

Castlight’s Care Guides, also referred to as healthcare navigators or patient advocates, are extremely knowledgeable individuals with a broad range of experience.

Machine learning is an incredible tool that helps them provide an even better member experience — and spend much less time manually scanning years of detailed claims data. 

In this video, Castlight’s Director of Health Plan Sales Casey Jennings asks Robert to share how Castlight’s rules-based and machine learning models help Care Guides better assist members with their personal healthcare journey.

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